COVID FAQ

Last edited Wednesday 20th October

Do you have a confirmed reopening date?

Yes. We're open.

Will your team be double-vaccinated?

Yes. Although it has not been mandated for the hairdressing industry, our team have made the personal decision to be double-vaccinated.

Will you be accepting unvaccinated clients?

We will be following all government guidelines to operate as a COVID-safe salon and welcoming everyone back into the salon from Wednesday 1st December. It is your responsibility to make an informed decision around booking an appointment based on the latest information provided by NSW Health. Please refer to this link for the latest updates: https://www.nsw.gov.au/covid-19/rules/greater-sydney

What happens to my deposit if I missed my booking due to lockdown?

Your deposit will remain on your account as a credit and can be used towards payment for your service. If you would prefer a refund, this option will be offered to you during the rescheduling process.

Will I need to pay a deposit to rebook?

Yes. If you have an existing deposit on your account this can be used towards rebooking via phone or email. All appointments made online via our booking system will require a new $100 deposit.

If I already had appointments booked for the rest of the year, do they still stand?

Yes. Any existing bookings from Wednesday 20th October will be honoured. We may call you to confirm or change your appointment time as we try to fit everyone in.

My gift voucher expired during lockdown. Can I still use it?

All existing gift vouchers will have their expiration date extended for the applicable amount of time missed due to the salon's closure.

Please read our 24 hour cancellation policy prior to your appointment.